At Endodontics only payment for services is due, in full, at the completion of each appointment. For all current fee schedules, please view our website here: https://endodonticsonly.com.au/patients/faqs/
How can you pay?
At each of our practice locations we have both EFTPOS and HiCaps facilities available.
It is preferred that payment is not made in cash or with personal cheques, however, these will be accepted as payment.
Verbal quotes are provided as part of your consultation by your treating Endodontist prior to treatment starting, written quotes or quotes provided through the HiCaps* terminals can be provided following your initial consultation.
Prior to your initial appointments our reception staff can only give a guide to billing and treatment costs.
*This feature is not supported by all Health Funds.
Health Fund Claims
Our practitioners are not preferred providers with any Health Fund, however, we are able to process your health fund claims so that you will only need to pay “the gap” after each of your appointments. Please bring your health fund card to each appointment to assist in making your claim.
Each Health Fund has a variety of policies, please be aware that your rebate will depend on your individual level of cover, any wait times you may be subject to, your rebate entitlement and how much of your entitlement has been used prior to attending an appointment with us.
Itemised quotes specific for your treatment can only be provided after attending a consultation appointment with one of our practitioners. The reception team can provide common item numbers, as a guide, that we use during our procedures.
We do not offer payment plans, however, you may choose to utilise ZipMoney to pay for treatment.
If you are considering this option, please speak to our reception team who can help you with the initial application process. Prior to any treatment appointment you will need to have your application approved.
- Option 1: Make an application for the maximum treatment cost prior to your appointment, we will then bill as we complete treatment and return any unused credit to your ZipMoney account.
- Option 2: Attend a consultation appointment (not covered through the ZipMoney application). Make an application for the quoted treatment costs and we will bill as we complete treatment.
- Option 3: If you are already approved for ZipMoney, you may use the in-store code after your appointment. If you are electing to use this option it is important that you have the required funds available to pay on the day and advise the reception team of your intention to use ZipMoney.
Department of Veteran’s Affairs (DVA) and Workcover
We accept both DVA and Workcover patients, please make the reception team aware of your status as you will be required to provide details to support claims made for your treatment.
While most treatment is covered, not all recommended treatment will be covered in full and may require further approval. Any treatment not covered by DVA or Workcover will be discussed with you.
Australian Defence Force (ADF)
We accept patients from the Australian Defence Force. Any queries in relation to appointments and/or payment should be directed to your Health Centre or BUPA ADF.
Child Dental Benefit Scheme (CDBS)
We do accept patients electing to utilise the CDBS, however, you will need to notify our reception team when booking an appointment. Our practice DOES NOT BULK BILL for treatment completed under the CDBS, which means you will be charged our current fee schedule and claim any rebate through Medicare separately. There will be out of pocket fees. When using the CDBS, you can not make a Health Fund claim for treatment as well.
Certain bookings require a non-refundable deposit, if your appointment is attended this deposit will go towards treatment costs, however if your appointment is not attended or cancelled at short notice, your deposit will be held as a fee to cover practice losses and is not claimable through your Health Fund, nor will it be used towards future treatment costs.
In most cases patients will be asked to pay a $100.00 deposit to secure an appointment time at the practice. There are certain bookings or circumstances which may require a larger deposit, if this applies to you, our reception team will discuss the process moving forward.
If you have not used your deposit and have no further bookings made, Endodontics Only will attempt to return your deposit (phone, email and SMS contact will be made at regular intervals) for a period of twelve months from the date your deposit was last applied to your account. If, after a minimum of 5 contact attempts over 12 months, we are unable to return the deposit, any account credit will be absorbed by the practice in administration time and fees.
Please be aware that any fees incurred, as a result of late notice cancellations or rescheduling, will need to be paid in full prior to further appointments being booked.
Our cancellation policy is viewable on the following page, or via our website FAQ section.