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Financial Policy

At completion of each appointment, Endodontics Only will collect (on behalf of the treating endodontist) the payment for services that the treating endodontist has charged for your appointment in full. For all current fee schedules, please view the website here:

https://endodonticsonly.com.au/patients/faqs/

How can you pay?

At each location we have both EFTPOS and HiCaps facilities available. 

It is preferred that payment is not made in cash or with personal cheques, however, these will be accepted as payment.

Quotes

Verbal quotes are provided as part of your consultation by the treating endodontist prior to treatment starting. Written quotes from the treating endodontist or quotes provided through the HiCaps* terminals can be provided following your initial consultation. 

Prior to your initial appointments reception can only give a guide to billing and treatment costs. 

*This feature is not supported by all Health Funds.

Health Fund Claims

The treating endodontists are not preferred providers with any Health Fund, however, we are able to process your health fund claims so that you will only need to pay “the gap” after each of your appointments. Please bring your health fund card to each appointment to assist in making your claim.

Each Health Fund has a variety of policies, please be aware that your rebate will depend on your individual level of cover, any wait times you may be subject to, your rebate entitlement and how much of your entitlement has been used prior to attending an appointment.

Itemised quotes specific for your treatment can only be provided after attending a consultation appointment with the treating endodontist. The reception team can provide common item numbers used by the treating endodontist, as a guide.

Payment plans

Our treating endodontists do not offer payment plans, however, you may choose to utilise ZipMoney to pay for treatment.

If you are considering this option, please speak to our reception team who can help you with the initial application process. Prior to any treatment appointment you will need to have your application approved.

  • Option 1: Make an application for the maximum treatment cost prior to your appointment, we will then bill as the treating endodontist completes treatment and return any unused credit to your ZipMoney account.
  • Option 2: Attend a consultation appointment (not covered through the ZipMoney application). Make an application for the quoted treatment costs and we will bill as the treating endodontist completes  treatment.
  • Option 3: If you are already approved for ZipMoney, you may use the in-store code after your appointment. If you are electing to use this option it is important that you have the required funds available to pay on the day and advise the reception team of your intention to use ZipMoney.

Department of Veteran’s Affairs (DVA) and Workcover

Our treating endodontists accept both DVA and Workcover patients. Please make the reception team aware of your status as you will be required to provide details to support claims made for your treatment.

While most treatment is covered, not all recommended treatment will be covered in full and may require further approval. Any treatment not covered by DVA or Workcover will be discussed with you.

Australian Defence Force (ADF)

Our treating endodontists accept patients from the Australian Defence Force. Any queries in relation to appointments and/or payment should be directed to your Health Centre or BUPA ADF.

Child Dental Benefit Scheme (CDBS)

Our treating endodontists do accept patients electing to utilise the CDBS, however, you will need to notify the reception team when booking an appointment. The treating endodontists DO NOT BULK BILL for treatment completed under the CDBS, which means you will be charged their current fee schedule and claim any rebate through Medicare separately. There will be out of pocket fees. When using the CDBS, you cannot make a Health Fund claim for treatment as well.

Outstanding Accounts

Any accounts not finalised following treatment, where further action is required, the account holder will be liable for any fees incurred or associated with the debt recovery of outstanding accounts. Current fees are an additional 25% for outstanding amounts less than $1000.00, 20% for outstanding amounts between $1000.00-$5000.00 and 18% for outstanding amounts of $5001.00.  Outstanding accounts will be forwarded to a third-party debt collection agency.

Deposits

Certain bookings require a non-refundable deposit, if your appointment is attended this deposit will go towards treatment costs, however if your appointment is not attended or cancelled at short notice, your deposit will be held as a fee to cover the treating endodontist’s practice losses and is not claimable through your Health Fund, nor will it be used towards future treatment costs. 

In most cases patients will be asked to pay a $100.00 deposit to secure an appointment time with the treating endodontist. There are certain bookings or circumstances which may require a larger deposit, if this applies to you, our reception will discuss the process moving forward. 

If you have not used your deposit and have no further bookings made, reception will attempt to return your deposit (phone, email and SMS contact will be made at regular intervals) for a period of twelve months from the date your deposit was last applied to your account. If, after a minimum of 5 contact attempts over 12 months, reception is are unable to return the deposit, any account credit will be forfeited.

Cancellation Fees

Please be aware that any fees incurred, as a result of late notice cancellations or rescheduling, will need to be paid in full prior to further appointments being booked and may be subject to our outstanding accounts process. The cancellation policy is viewable on the following page.